Lead Python Developer

London

Great opportunity to join a recently acquired and well backed tech firm that have integrated software solution that enables you to manage regulation on one digital platform through the use of state-of-the-art technology. They are looking for a Lead Python Developer to join their team and be an integral member of the growing company. Applicants should have advanced Python programming and scripting experience; an understanding of AWS and Version Control tools (Git, GitHub) is also desired. The individual will have the opportunity to work in a team empowering the DevOps spirit, operating at every stage of the Software Development Lifecycle and working on serverless solutions within the AWS cloud. Please apply today to find out more.

Support Center Manager

New York

Market rates

Support Centre Manager Position Overview The Manager, Support Center is responsible for our client’s solutions help desk operations. The Support Center is the primary support mechanism for the users of our client’s software solutions and related hardware. Provide world class support to event attendees and presenters and internal production team members, across multiple timezones and in multiple languages.   Develop and supervise a team of support specialists in their day-to-day reponsibilities ensuring the highest levels of customer service to ensure our external and internal clients are delighted and would recommend our services. Act as the super user for the Support Center’s help desk system, recommending continuous improvements to systems and processes.    Interact with leaders across the business to identify solutions that can make use of the Support Center approach. Develop and implement processes to onboard new solutions and provide ongoing feedback to stakeholders on how different solutions impact the customer and the support team. Suggest improvements to solutions to minimize support burdens.    This position reports to the Director, Solution Support.   Key Job Responsibilities People Management Recruit, retain and cultivate a core team of dedicated and motivated Support Center specialists with responsibility for their ongoing HR and development needs. Using an understanding of the cyclical demand of the events business and a forward looking mindset, accurately anticipate demand for support of various solutions and ensure the team is staffed and trained appropriately. Plan schedules, working closely with Workforce Management for temporary assistance and the Training Manager to appropriately size the team as required.   External User Support Via a variety of inbound communications methods like email, chat, phone and other options, manage an efficient, accurate and friendly assistance service for end user customers. Build the processes that most effectively support each soltuion addressing the varied ways in which users interact with our client’s products and services.   Internal User Support Develop trusted and reliable processes to ensure all internal users receive the support required in the timeframes required. Manage the team to be the portal for event delivery teams, providing answers where possible and routing to subject matter experts across the company when appropriate. Develop request routing strategies to quickly get support where it is needed most effectively.    Help Desk Software Super User Play a key role in the initial and continued development and growth of the Support Center software, its integrations with other client systems and its associated knowledge base. Document and recommend improvements to the software and act as the main point of contact for IT. Ensure the effective utilization of software by the Support Center team.   Reporting Gather analytics on trends and drive continuous improvement of the support given by the team with a focus on expedient and friendly support, reducing demand on the support team, improving products and services and planning for the future. Job Qualifications BA/BS degree preferred.  Equivalent experience will be considered for internal candidates 3+ years of experience managing a technology support environment In depth knowledge of Our client solutions and the ability to quickly learn and support new solutions Understanding help desk operations and software, preferably ZenDesk Highly motivated individual with passion for customer service, follow-through and learning Demonstrated strong oral and written communication skills in a customer-facing role Excellent time management and organization skills including the ability to prioritize high volumes of work, work independently, exceed deadlines and manage requests from multiple sources Excellent computer skills including all applications of Microsoft Office  

Architect - Shipping

London

to £95,000

Role and Responsibilities   •            Analysing the key business requirements around data across commercial shipping and potentially how this data is leveraged outside. •            Put an architecture vision for the onboard applications considering ease of use, application rationalisation, cost, technologies available onboard, network constraints etc. •            Work with the programme lead architect to set up a data governance framework. •            Define integration patterns for internal system which requires Shipping’s reference data. •            Own the application architecture for the Master data solution which includes all the 3 layers of the architecture – UI, Microservices and database •            Define the data model and how the data would be mastered. Essentially, the architect would have to look at different sources of data, how to ingress the data, cleanse and store the data in a future proof way. Define data access points and methodology. •            Work with the Project Manager on the release sequencing to transform the system with minimal risk and business impact. •            Work with the BA team and Product Owners to provide innovative technical solutions to business problems. •            Help the development team with queries and review the SQL statements and packages to ensure that the best practices are followed throughout.   Essential Experience /Job Requirements   •            Experience working within the shipping industry. •            Worked in multiple digital transformation programmes as a technical solutions architect. •            Integration architecture and design patterns including but not limited to REST, API, Services, Event, Message etc. •            Expert Knowledge in AWS, OpenShift, SpringBoot, Redis, AMQ brokers •            Has got experience in implementing MDM like solutions. Should know how MDM works and what are the various stages. •            Have produced architectural artefacts including Architectural blueprint, Logical and Physical data architecture, HLD. •            Knowledge of Agile delivery methodologies, including SCRUM. •            Expert knowledge in data design and integration patterns. •            Worked in different RDBMS and No SQL databases including: o            PostGreSQL o            Redis o            SQL Server •            Hands on experience in data modelling, SQL queries. •            Have experience in shaping up data governance processes and organisation. •            Ability to present complex concepts to differing user bases. •            TOGAF certification Desirable Criteria: •            Knows data science and ML concepts.  

Front End Developers x 2

London

Ranging from £30,000 - £70,000, experience depending

As part of a large expansion plan, this leading event technology business is looking to nearly double the size of its Tech team which is currently around 15 members.  Of those, 2 vacancies are currently Front End Developers, once of which is a Senior.  You’ll be working as part of a skilled Development team helping to build and develop on of their main application products.  We are looking for a front end developers with skills and experience using JavaScript and React. If you are looking for work and would like to work for leading, global business, then apply now  

Senior Back-End Developer

London

Great opportunity to join a global Interactive Events Company who focus heavily on powerful audience management. They are looking for a Senior Back-End Developer to join their growing Applications Development Team based in London. Prior C# and back end .Net experience is desired. Previous exposure with HTML5 and MS SQL is strongly preferred. This role will entail working closely with the Front-End team where you will develop new products and features, as well as authorising a team of web Developers to create important applications through the use of your code. Please apply today to find out more!

Information Security Engineer

London

to £40,000

Job Specification   Position Description Data security is a core value for Concise.  Help to safeguard our organization’s computer networks and systems; plan and carry out security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks; work as part of a larger IT team.   Accountabilities in the role Develop Information Security Plans and Policies Help plan and carry out information security strategy; develop a set of security standards and best practices, and recommend security enhancements to management as needed. Develop strategies to respond to and recover from a security breach. Responsible for educating our teams on information security through training and building awareness.   Implement Protections Work with IT colleagues on the install and use software, such as firewalls and data encryption programs, to protect sensitive information. Assist users with installation or processing of new security products and procedures.   Test for Vulnerabilities Conducts periodic scans of networks to find any vulnerability. Conduct penetration testing, simulate an attack on the system to highlight or find any weaknesses that might be exploited by a malicious party.   Monitor for Security Breaches Constantly monitor our networks and systems for security breaches or intrusions. Install software that helps to notify them of intrusions, and watch out for irregular system behaviour.   Investigate Security Breaches If a breach has occurred, lead incident response activities to minimize the impact. Lead a technical and forensic investigation into how the breach happened and the extent of the damage. Prepare reports of their findings to be reported to management.   Information Security Engineer Skills A strong multi-tasker with a keen eye for detail thinks one step ahead of criminals. well organized and thrive in fast-paced, high-stress scenarios   Core skills: Direct experience with anti-virus software, intrusion detection, firewalls and content filtering Knowledge of risk assessment tools, technologies and methods Experience designing secure networks, systems and application architectures Knowledge of disaster recovery, computer forensic tools, technologies and methods Experience planning, researching and developing security policies, standards and procedures Ability to communicate network security issues to peers and management Ability to read and use the results of mobile code, malicious code, and anti-virus software    

Junior Front End Developer

London

to £35,000

Job specification   Description As a front-end developer, you’ll be part of the product development team who are tasked with designing and implementing Concise’s event app product, Chime.   Building web apps, you will use a combination of HTML, Sass, JavaScript/jQuery and various frameworks and libraries to create apps containing event agendas, biographies, live voting, live chat and more for event attendees.   Accountabilities Implement user interfaces for event apps and add bespoke functionality as required. Work with project managers, the quality assurance team and the designer to create excellent apps that look and behave as expected on the required devices and browsers. Maintain code for all your event app builds with the Git version control system. Take part in peer code reviews. Help fix bugs and develop improvements for the core app. Share experiences of customisations with the other junior developers and maintain code snippets for re-use on future apps. Always represent the company in a professional manner.   Career progression The role of junior developer includes on-the-job learning and training with a view to transitioning to a senior developer over time. (Senior developers tend to work exclusively on new features and new products).  An alternative career path is to become a project manager within the business.      

Senior Back End Developer

London

to £75,000

Job Specification   Position Description As a Back End Developer, you’re part of the Applications Development Team and work on our unique and exciting digital products. These typically combine HTML5 with a C#.NET back end and a MS SQL database to serve up content.  Working closely with the front-end developers, you will seek to develop new products & features and empower a team of web Developers to create great apps through the use of your code.    Accountabilities in the role   Help maintain the Concise Content Management System and enhance with new features Help developer server-side applications as part of new products development Provide support to front-end developers when incorporating bespoke features in event apps Ensure all code is accurately documented & maintain database schemas Take part in peer code reviews Review database structure and improve performance by any normalisation/optimisations identified         

Senior Front End Developer

London

to £70,000

Job Specification   Position Description As a Senior Front-End Developer you’re a key part of the development team, tasked with researching, designing and implementing the next generation of our apps.   You are also expected to support the front-end team as they design & build event apps. Building web apps, you will use a combination of HTML5, SASS and JavaScript/jQuery to create new products and features for existing ones.   Accountabilities in the role   Design & develop new features for the core app and roll them into future builds Help design, test & implement user interfaces for event apps and add bespoke functionality as required Maintain code for all of your projects in a GIT version control system Lead peer code reviews and take part in reviews of your own work Maintain code snippets for re-use on future apps Represent the company in a professional manner at all times if dealing with clients        

Senior Business Analyst

London

Fantastic opportunity to join a major multinational Insurance firm who are looking for a Senior Business Analyst who will be responsible for supporting an application or multiple applications within their successful Delivery team. Significant proven experience of business analysis within the London insurance market is desired. Previous Salesforce experience is also preferred. This is an important role within the organisation that bridges the gap between business and IT by being able to communicate effectively with all stakeholders. Please apply today to find out more!

.NET Technical Lead

London

Great opportunity to join a major multinational Insurance firm who are looking for a Technical Lead to join their successful .Net Apps team. This is a key hands-on role where you will develop standards, estimate and deliver complex change. Prior .Net development experience is desired, as well as previous experience with using C# and SQL. They use dedicated Agile Software Development, knowledge of this would be advantageous for applicants. Previous exposure within the insurance industry is preferred. Apply today to find out more!

DevOps Manager

London

Great opportunity to join an exciting tech company who have created an integrated software solution to search, share and manage regulatory rules on one platform through the use of state-of-the-art technology. They are looking for an experienced DevOps Manager to join their growing team. The ideal candidate will have prior AWS Architecture and Python experience. Previous exposure with building dashboards and data pipelines will be advantageous. Based in London, the hiring company are open to candidates that work remotely as long as they are open to minimal travel to the office, subject to Covid19 regulations. Apply today to find out more!