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Senior Application Support Analyst

  • Location

    Europe

  • Sector:

    Data and Tech

  • Job type:

    Permanent

  • Salary:

    Market Rates

  • Contact:

    Stephen Bunch

  • Contact email:

    stephen@paritasrecruitment.com

  • Published:

    3 months ago

  • Expiry date:

    20-11-2020

  • Consultant:

    #

We are seeking a Senior Application Support Analyst to work on Exploration & Production applications. Working as part of a blended delivery support model and reporting to a Service Delivery Manager, your primary responsibility is to contribute to the team in managing and fulfilling service requests, incidents, problems, and changes, taking responsibility to resolve support issues within the agreed SLA.

Much of the support work is the diagnosis of faults/bugs in software and hosted server components, answering how-to queries, assisting with or implementation of fixes, investigating data and synchronisation issues.   The primary areas you will be working in involve both Windows and Linux. As such, knowledge of the Windows environment is key to making a success of this role, and exposure to Linux / Command Line environments is highly desirable. 

The successful candidate will be generally responsible for:

  • Managing and fulfilling service requests, incidents, problems and changes
  • Ensuring support issues raised by users are dealt with in an effective manner, to the satisfaction of both the customer and your line management
  • Ensuring support work follows ITIL compliant procedures adopted by the contract
  • Providing desk side and remote support services
  • Producing and maintaining key documentation for work undertaken, including support documents and knowledge articles
  • Ensuring that enhancements to applications and other project work is carried out as per relevant procedures
  • Regularly updating Service Delivery Manager of performance and progress, highlighting significant events
  • Attending and contributing to regular progress/update meetings
  • Providing detailed analysis of system defects as and when required
  • Collaborating to perform root cause analysis and problem investigating

General Skills:

  • Excellent problem solving/analysis skills 
  • Strongly process-oriented 
  • Excellent communication skills 
  • 7+ years support experience 

Technical Skills:

  • Experience in supporting Landmark applications 
  • General Windows desktop support 
  • SharePoint 
  • Knowledge of Linux/Unix 
  • Microsoft Azure
  • SQL, PL/SQL, ORACLE 
  • Citrix 
  • Understanding of ITIL framework 

Domain Knowledge:

  • Oil & Gas experience with Upstream / E&P background 
  • Knowledge of Subsurface and Wells applications